Types of Communication

Types of Communication 

Communication can be classified into two wide groups:

A.    Formal Communication

This communication takes place through the determined channels. Formal Communication:

·  Represents authority responsibility relationship in an organisation

·  Occurs within formal organisation structure

·  Solves official problems

           It is generally in the form of:

a) Policy Manuals

b) Memorandum

c) Conferences

d) Special Interviews

e)  Scheduled Meetings

1. Downward Communication: It is the flow of communication from Superior to Subordinate. Downward Communication:

·  Flows from higher level to lower level

·  Used by management or superiors

Downward Communication.(2018).Retrieved from https://joeandkarenschaptersix2.weebly.com/uploads/2/9/6/4/29641149/6333518.jpg

2. Upward Communication: It is when the information is passed from Subordinates to Superiors. Upward Communication:

·  Seeks Clarifications

·  Clarifies Doubts

·   Participates in decision-making

·   Shares Work Experience

Upward Communication.(2018).Retrieved from https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiPV5fRdW3178_NxJz5bCZpnC7EhostPI0WgfoPsiPWISNKhLl0EnmPPo0KWoVd-NMEtuC21Paz2DQ25dNXKy5nN72Lmr6JDpM7e_sE5YbS7fr4IQ52dePPwMUI9YbQ7Wg510eTPZWixK8u/s1600/Upward+Communication.JPG

3.  Horizontal or Lateral Communication: It is the informal flow of communication that flows within and between departments. Medias used in Horizontal Communication are:

·  Letters

·  Annual Reports

·  Telephones

·   Hand Books

Importance of Horizontal Communication:

1.   Problem Solving: In horizontal communication exchanging information is easy and problems are in distinct departments.

2.    Speed: As the workers are at the same level so the data can be shared swiftly and accurately.

Horizontal Communication.(2018).Retrieved from http://images.slideplayer.com/14/4184567/slides/slide_12.jpg

4.  Diagonal Communication: This type of communication, the information is not exchanged at different levels of the workplace. Diagonal Communication:

·  Used rarely

·  Brings different people together

·   May be oral or written

Diagonal Communication.(2018).Retrieved from http://images.slideplayer.com/14/4184216/slides/slide_27.jpg

B. Informal Communication: Informal communication can be found mostly in every workplace. Informal Communication is:

·  Free from formalities

·  Source of relaxation

·  Motivates to build good relations with the subordinates

·  Dependent on the desire of people who communicate

Please comment and give feedback.

References

Downward Communication.(2018).Retrieved from https://joeandkarenschaptersix2.weebly.com/uploads/2/9/6/4/29641149/6333518.jpg

Upward Communication.(2018).Retrieved from http://3.bp.blogspot.com/-gap_TAZg4IQ/UbwV1YNkNEI/AAAAAAAAAEY/
vuLWhIQd__0/s1600
/Upward+Communication.JPG

Horizontal Communication.(2018).Retrieved from http://images.slideplayer.com/14/4184567/
slides/slide_12.jpg

Diagonal Communication.(2018).Retrieved from http://images.slideplayer.com/14/4184216/slides

/slide_27.jpg

Dr.Dinesh Sharma, T. K. (n.d.). In English & Business Communication Skills. UNIMAX PUBLICATIONS.